Frequently Asked Questions (FAQ)

Shipping costs are set based on our shipping provider, currently our provider is GLS and the cost is set at 3.94 euros. Shipping is free for orders over 29 euros within Spain. Domestic orders are usually delivered within 24 to 48 hours. For international shipments, costs and delivery times may vary depending on the destination.

Domestic shipments usually arrive within 1-2 business days, depending on your location. International shipments may take longer, depending on the region to which the order is being shipped.

Yes, if you need to change your shipping address, please contact our customer service team as soon as possible. If the order has not yet been processed, we can make the change without any problems. However, if the order is on its way, our shipping provider allows changes to be made from their portal.

We offer express domestic shipping to ensure you receive your order as quickly as possible according to your needs. Times and costs vary by location.

You will receive a confirmation email with a tracking number once your order has been processed and shipped. You can use this number to check the status of your shipment in real time.

At ONAK we accept credit cards, debit cards, and payments through online platforms such as PayPal, guaranteeing a secure process using SSL technology.

Yes, we accept both credit and debit cards. At checkout, select the card payment option and provide your debit card details.

All transactions on our onakshop.com store, hosted on Shopify , are backed by the most advanced security technology. We use SSL encryption to protect your personal and financial information at all times. Plus, being on Shopify , we benefit from their compliance with the PCI Data Security Standard , ensuring that your sensitive data, such as payment information, is protected under the strictest security standards. Shopify also offers fraud protection and constant monitoring, giving you a safe, reliable, and hassle-free shopping experience.

We do not currently offer the option of payment by bank transfer for private customers. However, you can make secure payments by credit card, debit card, or PayPal. If you are a business or company, please contact us to enable payment by bank transfer.

After completing your purchase, you will receive a confirmation email indicating that your payment has been successfully processed. If you do not receive this email, please check your spam folder or contact us.

At ONAK, we are guided by the highest quality standards at every stage of the development and production process of our products. Our facilities are ISO 13485 certified, ensuring rigorous quality control and certified processes. In addition, we implement exhaustive internal controls to ensure that every product leaving our laboratory meets our expectations of excellence.

Despite our strict quality control, if you do receive an incorrect or defective product, we ask that you contact our customer service team immediately. We promise to replace the product at no additional cost or issue a refund, whichever you prefer, to ensure your complete satisfaction.

If you need to cancel or modify your order, please contact us as soon as possible. If the order has not yet been processed, we can make changes or cancel it without any problems. However, since ONAK toothpaste tablets are personal hygiene products, for health and safety reasons, we do not accept returns if the order has been unsealed or opened after delivery. This policy is in line with European consumer regulations that exempt from the right of withdrawal products sealed for hygiene reasons once opened.

If the product remains unopened or you have any problems with your order, please contact us and we will be happy to assist you.

Be sure to review our full returns policy in our store's Terms and Conditions .

Placing an order is easy. Simply select the products you want from our online store, add them to your cart and proceed to secure checkout. If you have any questions, our customer service team is available to help.

Yes, you can place an order without creating an account. However, we recommend creating an account to make it easier to track your orders and gain access to exclusive promotions.

Once you place your order, you will receive an email with the details of your order. You can also log in to your account on our store to check the status of your order at any time.

We do not currently offer international shipping.

If you have not received your order within the estimated time, please contact us. We will check the status of your shipment and provide you with an update.

ONAK is a cutting-edge toothpaste tablet designed to offer an effective, sustainable, and convenient oral hygiene experience. Its three-step formula—Chew, Brush, and Rinse—is an innovative alternative to traditional toothpastes. It was founded in 2020 with the aim of offering ecological and natural solutions for dental care. The tablets are easy to carry, ideal for daily use, and perfect for those seeking an environmentally friendly option.

ONAK is based on two innovative technologies:

1. ONAK® ThreeBrasive : A trident of natural abrasives (sodium bicarbonate, calcium carbonate and kaolin) that cleans deeply without damaging tooth enamel.
2. ONAK® AirSolide : An advanced formula that generates a dense and effective foam for a thorough cleaning, leaving teeth feeling fresh and soft.

The ONAK team is made up of experts in pharmaceutical and scientific technology. Would you like to meet us? Contact our team and we will give you the details.

Using ONAK is very simple. Just follow these three steps:

1. Chew one ONAK tablet to create foam.
2. Brush your teeth for two minutes as you normally would.
3. Rinse your mouth with water to finish the process.

Important: Use in children always under the supervision of an adult.

The recommended dosage is 1-2 tablets per brushing session, which means that if you follow a three-times-a-day brushing routine (morning, noon, and night), you would use between 3-6 tablets daily.

Yes, ONAK is safe for children over 6 years old as long as children use the product under adult supervision to ensure they follow the steps for use correctly.

ONAK is formulated with 10 ingredients of natural origin, carefully selected to promote effective cleaning that is respectful of oral health. These ingredients have been chosen for their specific properties, based on studies and tests carried out under controlled conditions. However, individual effects may vary.

• Baking Soda: A mild abrasive commonly used in dental products, designed to clean without damaging.
• Coconut oil: Known for its protective properties, it contributes to the care of gums and enamel.
• Calcium carbonate: Ingredient used to clean and help remove surface impurities from teeth.
• Natural mint flavour: Added to provide fresh breath.
• Xylitol: Used to help maintain oral balance and fight bacteria.
• Magnesium stearate: Lubricant that facilitates gentle brushing.
• Citric acid: Agent that balances pH and promotes foam formation.
• Guar gum: Natural thickener used to improve foam density.
• Kaolin: White clay used for its ability to clean and support enamel remineralization.
• Theobromine: Naturally occurring compound that can contribute to the remineralization and strengthening of tooth enamel.

If you have any concerns about the ingredients or how they might affect your oral health, we recommend consulting a dental health professional before using the product.

1. Sustainability

• Plastic-free: ONAK offers toothpaste tablets in sustainable packaging, eliminating traditional toothpaste tubes that pollute the environment.
• Recyclable and reusable packaging: Designed to reduce waste and promote an eco-friendly lifestyle.

2. Convenience and Savings

• Compact format: Perfect for travel or work, without worrying about spills.
• Optimal duration: Each tablet is dosed to ensure the perfect amount per brushing.
• Flexible subscriptions: Never run out of your toothpaste and benefit from exclusive discounts and free shipping on recurring orders.

3. Superior Dental Care

• Quality ingredients: Formulated to care for your teeth and gums without harsh ingredients.
• Long-lasting freshness: Each tablet offers a refreshing and effective experience for optimal cleaning.
• Optional fluoride-free: ONAK is safe for those who prefer fluoride-free options, ideal for families.

4. Healthy and Natural

• No harmful chemicals: Free of sulfates (SLS), parabens, and microplastics.
• Vegan-friendly: No animal-derived ingredients or animal testing.

5. Innovation and Simplicity

• Easy to use: Chew, brush, and rinse. No product waste and quick to use.
• Revolutionary product: An innovative alternative that transforms your dental care routine into a sustainable and modern habit.

6. Economic Benefits

• Various accessible formats: From small packages (ONAK Mini) to family-sized formats (ONAK Family).
• Subscription discounts: Up to 10% savings with personalized recurring shipments.

7. Perfect for all lifestyles

• Travel-friendly: No restrictions for carrying on a plane, as it is not liquid.
• For the whole family: Ideal for adults and children.

8. Commitment to Innovation

• Continuous improvement philosophy: Designed by experts who seek an effective, natural, sustainable, and comfortable experience for their users.
• Responsible development: Each product is designed to be functional, environmentally friendly, and accessible to everyone.

With an ONAK subscription, you will automatically receive your toothpaste tablets at home every 4, 6 or 8 weeks, as you choose. In addition, you will benefit from exclusive discounts and the convenience of never running out of your favorite toothpaste. For example:

ONAK Infinite Mint v1.6 (160 tablets):

• Delivery every 8 weeks: 8% discount (€8.46 EUR).
• Delivery every 6 weeks: 9% discount (€8.37 EUR).
• Delivery every 4 weeks: 10% discount (€8.28 EUR).

1. Savings: Discounts of up to 10% on each delivery.
2. Flexibility: Choose the delivery frequency that best suits you (4, 6, or 8 weeks).
3. Convenience: Receive your tablets automatically, without needing to place manual orders.
4. Sustainability: Help reduce plastic use while taking care of your smile.
5. Special promotions: Enjoy additional benefits, such as free shipping on orders over €29.

Absolutely! You can pause, cancel, or change your subscription frequency at any time from your account on our website.

Of course! If you prefer to make one-time purchases, you can buy any ONAK format, such as:

• ONAK Mini (21 tablets).
• ONAK Infinite Mint (160 tablets).
• ONAK Family Refill Tube (560 tablets).

That's fine. You can also place one-off orders. If you wish, we can remind you when to place your next order if you leave your email address.

You can temporarily pause your subscription from your account, choosing the date to resume it. This way, you'll only receive your ONAKs when you need them.

Of course! From your account, you can modify the delivery frequency (4, 6, or 8 weeks) or change the tablet format according to your needs, at no additional cost.

In addition to automatic discounts (up to 10%) and free shipping on orders over €29, as an ONAK subscriber you can also access:

1. Special promotions before anyone else.
2. Exclusive loyalty gifts
3. Exclusive content
4. Benefits in the ONAK CLUB

We strive to offer you the best experience, but if you are not satisfied, you can contact us at contacto@onakshop.com to resolve any issues. If you wish to cancel your subscription, you can do so from your account at any time.

Yes, it's possible! When you subscribe, you can specify a different shipping address and send ONAK tablets as a monthly gift to friends or family. A perfect option for those looking to give sustainable smiles.